Warranty · certifications · service
Ask who
backs it.
A lot of “lifetime warranties” are written by the company selling the system. You pay for the coverage, keep a plan current or it’s void, and if that company closes, so does the warranty. Ours isn’t like that — here’s the paper.
Request your free water test
★★★★★ 4.7 — a few details and we reach out, usually same day.
READ THE FINE PRINT — WE DID
Two kinds
of “lifetime.”
An in-house warranty
Written and funded by the company that sold you the system
- Is the coverage free, or a paid add-on?
- Does it need a maintenance plan that can never lapse — or it’s void?
- Who pays the claim if the company changes hands or closes?
- A warranty document with a model and serial — or a line on a brochure?
- Is the equipment on the WQA database, or just called “certified”?
A manufacturer warranty
What ships with every Puronics system we install
- Included with the system. Nothing extra to buy for it to exist.
- No plan required. Register the card within 30 days and it’s yours.
- Backed by Puronics / Franklin Electric. It exists whether or not we do.
- Written warranty with your model and serial, in the box, registered in your name.
- WQA Gold Seal certified — look up the model on wqa.org.
The fine print, plainly: a manufacturer warranty covers defects in materials and workmanship. It doesn’t cover flood or freeze damage, misuse, normal wear, cosmetic marks, or replacement media — and labor on non-factory repairs is separate. That’s true of every manufacturer warranty on the market. Ours says so in writing; we’ll show you where.
HOW IT ACTUALLY GOES
We open the box
with you.
Unbox together
You see the sealed system, the model label, and the warranty document come out of the same carton.
Register the card
Model, serial, your name, install date — sent to Puronics inside the 30-day window so it’s valid from day one.
Show you the certs
The Gold Seal on the unit and the standards it’s certified to. Look them up while we’re standing there.
Give you our number
Not a call center. We’ve replaced tanks, boards, transformers and media under this warranty — we process the claim for you.
Well build · our installPLATINUM CARE · OUR SERVICE PLAN
We fix it.
We file it.
The warranty is the manufacturer’s. The service is ours. Members never chase a claim, never run out of salt, and never wait in line.
- 01Salt delivery — carried in, poured in
- 02Full-system annual maintenance
- 03Free service calls
- 04Warranty handled for you — no extra charge for members
- 05Priority scheduling
Platinum Care · a real visit in Ruskin
What a routine visit actually catches.
On a routine Platinum Care visit for a couple in Ruskin, we noticed water dripping at the softener’s valve. We traced it to the drive cap assembly, the motor and gears that move the valve through each regeneration, and swapped it on the spot.
Left alone, that drip would have found the circuit board and the transformer, and a wet board can short out. That turns a one-part fix into a bigger repair. That’s the point of Platinum Care: somebody looks at your system on a schedule, so a small leak gets fixed before it becomes a failure.
Platinum Care members get:
- Salt delivered, carried in and poured in
- Routine maintenance visits on the whole system
- Free service calls
- Warranty claims handled for you
- Priority scheduling
WHY OUR EQUIPMENT COSTS MORE
Because the
security is real.
We could build a generic system for less. Plenty of companies do. It would work on day one — and leave you with no third-party certification to check and no manufacturer behind the warranty.
“I could build generic for less, but that doesn’t give the client any security, and I don’t want to do that. They’re trusting us. I want to make sure they’re taken care of if I’m hit by a truck.”
— Brad Germain, owner
NOWHERE TO HIDE
Reps can disappear
after the sale. We can’t.
Every time you deal with a rep from a big company, you’re one transfer away from someone who’s never seen your house. We tested your water, installed the system, registered your warranty — and we answer when you call. That’s why we’re extra careful. We live here.
Meet the people who show upWhat your neighbors say
4.7★ from 212 Google reviews.
“I cannot say enough amazing things about this company and system! We had three companies come out and Hydrology stood out on every level.”
“We’ve had our system now a month and absolutely love it. My wife is a hair beautician with over 30 years of experience and definitely can tell the difference with the water.”
“Wow, I can definitely feel a difference in my hair, skin, and when I wash my hands. I knew getting a water softener was a priority and I’m so glad I decided to go with Hydrology.”
Every review is on our Google profile — read all of them there. We don’t cherry-pick; we just answer the phone.
